Legal notice

 

  1. About the Seller

Seller Name: Kiyohara Co., Ltd. 
Representative: Ryo Goto 
Address: 3-2-11 Higashi-Kanda, Chiyoda-Ku, Tokyo, 101-0031, Japan 
Email Address: appm@kiyohara.co.jp
 

  1. Contact Information

Response Time: Weekdays from 9:30 AM to 5:30 PM (Closed on Saturdays, Sundays, and public holidays) 
Note: For information on closure dates during New Year's holidays, Obon holidays, and Golden Week periods, please check the notification page on our website in advance. 
Inquiries received outside business hours will be handled sequentially from the next business day. 

 

  1. About Sales Prices

Product prices are displayed excluding consumption tax. 
Consumption tax will be displayed as an additional tax during the purchase process. 

 

  1. Additional Fees

Consumption tax, shipping fees, cutting fees for specific products, and order handling fees. 
Note: In addition to the payment handling fee, internet connection fees and communication charges necessary for browsing web pages, purchasing content, downloading software, etc., are to be borne by the customer. 

 

  1. Payment Methods and Timing

Payment Methods: Various credit cards, Invoice Payment (NP Invoice Payment) 
Payment Timing: At the time of ordering 
Note: Charges (e.g., credit card payment withdrawal) will occur at the time the order is placed. The product will be delivered after the charge has been processed. 

 

  1. About NP Invoice Payment
NP Invoice Payment is a deferred payment service for corporations and sole proprietors (monthly invoicing at the end of the month with payment due by the end of the following month). 
Orders placed with invoice payment apply the NP Invoice Payment service provided by Net Protections, Inc. Upon ordering, the payment claim is transferred to Net Protections, Inc. 
Please agree to the "NP Invoice Payment Service Terms and Conditions and Privacy Policy" before using the NP Invoice Payment service. 
The credit limit is set individually for each company. 
Please make payment to the bank account listed on the invoice or using the convenience store payment slip. 
Note: Customers are responsible for bank transfer fees. 
For details, please refer to "About NP Invoice Payment." 

 

  1. Delivery Method

Delivery by the shipping company designated by our company. 
Note: Customers cannot specify the shipping carrier. 

 

  1. Returns, Defective Products, and Cancellations
For orders that are incorrect or for damaged/defective products during shipping, we will exchange for a good product if inventory is available or provide a refund (we will cover the bank transfer fee) if no inventory is available. 
Returns or exchanges due to customer convenience are not accepted, so please understand. 
Return Deadline: Within 7 days after product arrival 
Note: Please contact us within 7 days of product arrival via the inquiry page or by email at appm@kiyohara.co.jp, and return the product with cash on delivery. 
If there is no contact within 7 days after the product arrives, returns will not be accepted, so please take note.